Shipping policy
Last updated: 26 September 2026
Free Tracked Delivery on Every Order
Standard tracked delivery is free on every order, with no minimum spend. The delivery cost (free) is always shown at checkout before you pay.
Processing Time
Orders are prepared and dispatched within 24 to 48 hours (business days, Monday to Friday, excluding bank holidays). Orders placed at the weekend or on a bank holiday are processed on the next business day. During peak periods or major promotions, processing may take up to 3 business days; we will let you know by email if your order is affected.
Delivery Times
| Destination | Estimated delivery time (after dispatch) | Cost |
|---|---|---|
| United Kingdom | 6 to 12 business days | Free |
| Other destinations | Varies by destination, shown at checkout | Shown at checkout |
Delivery times are estimates provided by our carriers and are not guaranteed. They can occasionally be longer because of customs checks, severe weather, strikes or other events outside our control. If your order is late, contact us and we will look into it straight away.
Order Tracking
As soon as your order is dispatched, you will receive a shipping confirmation email with your tracking number and a tracking link. Please allow up to 48 hours for tracking information to appear. If you have not received your tracking email within 3 business days of placing your order, please check your spam folder and then contact us.
Customs, Duties and Taxes
Prices shown on our website are final. For deliveries to the United Kingdom, you will not be asked to pay any extra duties or import charges on delivery. If a carrier ever asks you for a payment, please do not pay it and contact us first at orealift@gmail.com so that we can resolve it with the carrier.
Shipping Address
Please make sure your delivery address is complete and correct at checkout. If you notice an error, email us within 12 hours of placing your order and we will update it before dispatch. We cannot be held responsible for parcels delivered to an incorrect address provided by the customer, but we will always do our best to help recover them.
Lost, Delayed or Damaged Parcels
- Parcel not received: if your tracking has not updated for 10 business days, or your parcel has not arrived 20 business days after dispatch, contact us. After investigation with the carrier, we will send a free replacement or give you a full refund.
- Parcel marked as delivered but not received: please check with neighbours and your building's reception, then contact us within 14 days so we can open a claim with the carrier.
- Damaged parcel: send us a photo of the parcel and product within 30 days of delivery and we will replace or refund it free of charge (see our Refund Policy).
Contact
For any question about your delivery, email us at orealift@gmail.com with your order number. We reply within 24 to 48 hours.
OREALIFT is a trading name of Rabhi LLC, 4283 Express Lane, Suite FR8614, Sarasota, FL 34249, United States.